I ordered a dress for daughter's wedding and paid extra for 'custom made'. It arrived on time, beautiful color, but THE WRONG SIZE! I contacted customer service and they basically called me a liar. I had a professional tailor check measurements of the dress and they were off by 4 inches in the waist, and 4.5 inches in the hips from the measurements I requested. They suggested I bring it to them to adjust; I live in USA and they are in CHINA. Ridiculous! Their final suggestion was to sell it and try to get some $$ back!