Cathy F.

I Ordered Sketchers Women's Work-Oswald -Clara Clogs in Medium.
The new shoes came but where to large after I tried them on the carpet.
Emailed for a refund.
Response came back that they were worn and no refund would be issued. I took it up with Lane, with the company, explaining I hadn't worn them. She said that was their policy and no refund. Frustrated, because I did not wear them I spoke to supervisor named Jennifer N. She said the photo of the bottom of the shoes clearly showe wear and sent it to me.
I was appalled. The soles of the shoes were so worn I made my case that it would have taken walking on concrete for 6 months to obtain that.
I also made my case the shoes were returned in three days. Therefore it was not possible I had done it.
I was advised to take a photos of any shoes when received for that sort of problem.
Jennifer N. Finally believed me and refunded my monies less the S/H. She also told me this would be a one time only acceptance. Any other shoes, if I ordered, would fall under that restriction.
So, beware. Take photos of the shoes before you try them on.