Ordered a ten count of a diffuser refill. 2 days later received an email that my order was cancelled as they couldn't fulfill ANY of my order. Called customer service, only to be told my refund would take 3-5 business days. I'm furious. The agent told me it's my banks policy that my refund would take that long. My response. That's a secondary problem to the fact that they sold me ten items that they didn't have. Will never order from them again, or shop in their stores.