Cathy B.

I ordered an Abominable Snowman (Bumble) suit for Halloween and when I got it, it was NOT white! It was a noticeable light blue! That's not what it showed on the site, and the description did not say it was light blue, nor did it say it was not white. Who has ever seen a light blue snowman? I also ordered some light blue gloves because Bumble has blue hands, but the gloves would not stay on! They slipped off very easily, and I have large hands. I called Customer Service and the nice lady said I could return both items as defective, and I would be reimbursed the FULL amount I paid, including refunding the S/H, sales tax, and that I would NOT be charged a RESTOCK FEE (she checked with someone on that). I returned the items but when I got my VISA Statement I was not refunded the S/H and I was NOT refunded the sales tax I paid. How can this company keep WA State Sales Tax when there was no net purchase? Also, when I called back and spoke with a Manager, he refused to refund the remaining amount, saying they were going to keep my tax paid and SH as part of a restocking fee. I will be reporting this to the WA Dept. of Revenue, etc.