Cathy B.

DILLARD'S AT BEACHWOOD MALL IN CLEVELAND, OH: WENT THERE TODAY -NEW YEAR'S EVE TO SCOPE OUT THE SELECTIONS FOR TOMORROW'S PURCHASES. ARRIVED AT ABOUT 10:30 AM. THE STORE HAD ONLY BEEN OPENED ABOUT A HALF HOUR SO THERE WEREN'T MANY PEOPLE THERE. HEADED TO THE SHOE DEPARTMENT WHERE I SPOTTED ONLY TWO SALES ASSOCIATES WHOM WERE BOTH HELPING OTHER CUSTOMERS. I CIRCLED THE DEPARTMENT A FEW TIMES JUST WAITING ON AN ASSOCIATE TO BECOME AVAILABLE. WHEN THE LADY WAS DONE HELPING HER CUSTOMER, I WHO WAS BASICALLY STANDING NEXT TO HER SEEMED TO BE INVISIBLE BECAUSE SPOKE TO ALL OF THE CUSTOMERS AROUND ME BUT NEVER ASKED ME IF I NEEDED ANY HELP. STRIKE 1! THEN ANOTHER FEMALE ASSOCIATE CAME FROM THE BACK AND ASKED IF I NEEDED HELP. I TOLD HER YES AND THAT I HAD TWO QUESTIONS. I ASKED THE FIRST QUESTION AND THE PROCEEDED TO WALK AWAY. I STOPPED HER TO ASK MY SECOND QUESTION AND SHE ANSWERED VERY QUICKLY AND AGAIN TURNED AND WALKED AWAY. I'M VERY DISAPPOINTED AS I KNOW THESE WERE BOTH SEASONED EMPLOYEES AS I'VE SEEN THEM IN THIS STORE BEFORE. PERHAPS THEY ARE NOT READY FOR THR CROWD THAT AWAITS THEM NEW YEAR'S DAY. WHATEVER THE CASE, I HOPE THE CUSTOMER SERVICE IS BETTER TOMORROW OR MAYBE THEY SHOULD CONSIDER FINDING ANOTHER JOB! I WORRY THAT GOOD CUSTOMER SERVICE AT A STORE LIKE THIS IS GOING DOWN THE DRAIN.