Ordered pants. Paid extra to have delivered within 15 hours to England. Explained I was only there for two weeks. Pants went to Oregon. They sent a replacement pair to England after I had left England. Delivered to "address other than recipient". I've asked for a refund 20 times, and they will not answer me. The phone number doesn't work. INSANE. UPDATE: they finally sent a new pair to me and they are comfy and fit well. I hope to use them if I go somewhere cold again.