After reading all the 1 star reviews, the switch/bait scam that Gazelle is running, the lag in payment as promised, the phones not received. WOW, I have never, ever read so many negative reviews in my life for any business or product. I will stay away from this company and try and sell my cell on Craigs List or EBAY. I'm glad to see actual people who have had dealings with Gazelle be brave enough to post their complaints. This helps us out here who were considering using them.