Catherine L.

I have had difficulties with orders before, but my latest experience is unbelievable. I ordered 3 bulk orders for 3 very special dates coming up. I ordered them 3 weeks ahead of time. The images I used were apparently not usable, I was only notified by e-mail. So I called and talked to a live person and believed the problem was resolved. I just called (3 days before my first event) as I hadn't heard anything about shipping. I was first told she was going to resubmitted it with expedited shipping, after waiting on hold the customer service rep then told me they were already printed and should ship that day. I asked since it was so close if I could still get the expedited shipping... I even offered to pay. Then after holding again I was told I would have to cancel my order and redo it since I paid with PayPal. She then told me my order had not printed all because they couldn't make changes because of my payment through PayPal. And the girl CANCELED MY ORDER! I had to wait for a call back from a manager (who called the wrong phone number that I corrected the rep on)! So they left a message at my mother's house saying they'd give me 20% off, and no expedited shipping! 20% is their current offer! Do not deal with them, definitely not worth it!