Catherine K.

Groupon states all over its website that the value that you pay for one of their deals (and I'm very aware that "value paid" is not the same as the "promotional value") NEVER EXPIRES. When I contact the business owner, she will only honor half the value paid. I reach out to Groupon to resolve this issue. They say they will contact the business owner and get back to me within 72 hours. I've had major issues with Groupon's customer service before (I tried contacting them about one simple issue, and EACH TIME THEY RESPOND, IT'S A DIFFERENT CUSTOMER REPRESENTATIVE WHO HAS NO IDEA OR RECORD OF WHAT IS GOING ON so the issue never gets resolved. They just take you through an endless loop of one outsourced rep after another. When it does get "resolved," it's usually through Groupon credit. Everyone knows American Apparel went out of business - still no refund issued for their Groupon, only credit. What am I supposed to do with credit for a company who I never want to use again?)

So I ask what will happen if no one contacts me (response: I contact them); but how will they know what's going on? AND THIS IS THE RESPONSE THAT REALLY ANNOYED ME: "But let me ask, why didn't you used this way back 7years ago?" I respond "Why do you even need to ask this question... Groupon states everywhere on their website that the value paid never expires. I'm not saying this. Groupon is... So the answer to your question shouldn't even matter." In turn, they respond with "Is there anything else I can assist you today?" and instead of waiting for an answer, THEY END THE CHAT.

I asked for a record of the chat. They assured me that they'd give me a record. Of course they didn't, so I had to take screenshots of our entire online conversation. CUSTOMER SERVICE IS APPALLING. Despicable company with unethical practices.