Catherine B.

I had found the perfect Mac Dougal dress for my son's wedding in September 21 on Couture Candys website.
The woman who helped me had me send her my measurements and came up with me wearing a size 8. I have always been a two and last year I wore an Evonne D in a size 4 which fit me perfectly. I decided to go with the 4 despite what she said, simply because the only measurement that was larger by 1-1/2" was my waist.
I decided to order the dress and when I put it in my cart it came up on sale taking $20 off.
Their policy is that they will exchange sizes and give you a merchandise credit on returns but if it's on sale- it is final. $20 off of an $800 dress is hardly worth it.
My daughter searched the Internet and found the dress At Madame Bridal in Boynton Beach Florida. On a sunday -I reached out to them and got the owner-Symon who could not have been nicer! Based on the measurements he had which were from the same chart as Couture candy -knowing his stuff - he really felt that I should order a 2. He said if the two didn't work that I could ship it back to the manufacture and pay the difference in the shipping round-trip. I really appreciated him being willing to work with me. I went with the 2. The dress came in three days-direct from the manufacturer and it's a perfect fit!
It was awesome to get such great customer service from someone who didn't know me and I had certainly never been into his Boynton Beach Store being I live in Chicago!
I would definitely reach out to him again after having such a great experience!
Thank you Simon!