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I've called at least 4 times and had 1 hour conversations each time and can't get anywhere! English is absolutely their customer service reps 2nd or 3rd language. It makes it so difficult to communicate! I was told there is a 30 day waiting period before they refund money—how ridiculous is that? Last they told me is there would be an electronic gift card for the $70+ sent via email within 20minutes. That was several days ago.
Tip for consumers:
Ulta is really difficult to get a refund from. Once you give them your money you’ll never see it again!
Catherine B.'s review of Ulta earned 3 Very Helpful votes
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