Catalina P.

A few months ago I bought the Alma Vintage European Tote bag after seeing an Instagram ad. The bag was already on sale, but because the shipping was delayed (FOR WEEKS) they dropped the price to around $50. After 1 month when I finally received the bag, it was faulty. One of the zippers (that is for show and needs to stay closed if you don't want all your stuff falling out) was not sewn in closed. So you couldn't use the bag because of the huge gap. After emailing their customer service line several time I was able to get a full refund of the bag. Fortunately, my father was able to fix the zipper and I used it for about 5 days. THEN the should strap RIPPED off the purse, and one of the handles unwinded and also fell off. This all happened while I was at a concert, and I misplace my phone when everything fell on the floor. No purse, and never found that phone when it fell out. A big F U to this company for their terrible product.