Cassie W.

The reason I give it a ** instead of * is because I have used it before and like the cheaper flight prices. But in the end, it's not worth the headache of dealing with their customer service. There are plenty of other options for discounted flights that I will now use over cheapoair. I of course tried to cancel my flight, like most of you who have also put a complaint in. Considering $#*! happens, you would think a company like this would accommodate your situation and at least offer you a voucher for a future flight. I would be completely ok with not getting a refund if I at least got the same credit towards a future flight with them. How hard is that? The airlines do it for crying out loud. I asked the representative that question and he told me that I would be charged a $400 fee if I wanted to cancel my flight and be able to get the credit towards booking a future flight- MY FLIGHT DIDNT EVEN COST THAT. What kind of nonsense is that? I got no explanation as to why the hell charging me an additional $400 would help me to book a future flight. I think asked if that was a CheapOair policy or the airlines policy... you guessed it. Blamed it on the airlines. At the end of the call after we got nothing accomplished, he had the nerve to ask me if I wanted to book a hotel or rent a car through them for this trip. Wow. Add salt to the wound. I encourage everyone to go to the Better Business Bureau to formerly write a complaint if you haven't already. Also, if they even read these complaints, I suggest they review their calls so they can ensure they are properly training their employees to give out correct information. When you outsource your customer service department, information tends to be changed up and I'm sure not monitored nearly enough.