Cassandra M.

(The 4 stars are solely for the customer service aspect because I did not use the site/app very much at all): My friend told me about this site so I downloaded the app and registered. I ended up not using it except a quick browse and watched one episode. Two months later and I check my card and there's no money on it when I was sure there was SOMETHING on there. Checked my statement and saw I had been charged a fee both months... I was SURE I didn't get premium and didn't even remember putting in my credit card info. Furious, I tried calling but they don't have any customer service over the phone. I emailed them, explained, and within a couple hours I got an email with an apology, a cancellation and a refund (3-5 business days away). I really appreciated a quick, apologetic response and them fixing the mistake. It really made me respect them. Not sure about all the people saying they can't cancel it or got no response... From my experience I would say they just aren't trying very hard. It only took an e-mail and an hour or two for a response and for them to fix the problem. Sneaky charging but EXCELLENT customer service. Thank you again, Yuto from CrunchyRoll.

Update: I received my refund the next morning. This is some of the best customer service I have ever seen. Again, I'm not sure why many other people are "not able to reach anyone" or "not able to cancel their account." My situation was resolved completely within 24 hours. That's unheard of.