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I was very pleased with the hat I found on their website it was classy and unique.
I wanted earlier than the month it would take with regular shipping so I paid for expedited shipping.
I got an email from UPS saying that it was being shipped to my former address. I looked and then I looked again and I had given the correct address but it seemed as though UPS had somehow changed the address and I had to pay them an additional 28.00 to send it to the correct address. When I reached out to radial (the company they use for shipping) their site said contact JJ House directly and when I contacted them they did not take responsibility for providing UPS with the wrong shipping details.
I don't care how cute the item I will NEVER EVER order from these people again. I paid almost $60 for shipping alone.
Tip for consumers:
don't bother, it is not worth the hassle
Products used:
women's hat
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Empty.
Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Dear customer,
Thank you for your feedback.
We do apologize but the address we sent is as you provided. So if you need to change the address, you should contact the logistic company. We do apologize to hear that you are charged for extra shipping fee.
Please contact us if you need any further help.