I like the contacts I've received. I do not like that the $25 dollar reward from 250 points can only be used on an order of $150 plus. The website even conveniently leaves that detail out. I found out about it from a customer service rep. Plus they obviously do not want you to use your points because they don't advertise it well on the website, the page where you see your points does not tell you how many you need for a reward or HOW to use them (had to ask a rep), there is no info on them in the FAQs and there is no information on if/when they expire. It is a JOKE. I find it very insulting as a customer. I truly think they just threw together a rewards program( A VERY WEAK ONE) just to fit in with other retail sites.