Casie Y.

I ordered a small white and blue standing arrangement (Product *******) on 01/26/2018 to be sent to a funeral home in NC. The arrangement was supposed to be sent the same day and it arrived on time before the service. I have a picture of the arrangement received and the arrangement posted on the website, but it this site will not let me upload it because it is not in the right format. I completely understand that it will not look exactly like the picture on the website, but what was received had mostly greenery and barely any flowers (even after the ones on it bloomed), and it also has a bow that looked like it was just crammed in the arrangement (actually looks like a triangle of ribbon stuffed in the arrangement to me). I contacted customer service about my complaint on 01/31/2018 and they said they would resent another arrangement to replace it and I told them no that the family was now out of town. They offered to refund me the full amount of 112.48, and I said it would be greatly appreciated. Then the same say I got another emailed from a different customer service person that I would be refunded half the amount, and be given $20 off your next order. I emailed this person back and told them that I was already told in the previous email I would be refunded the whole amount. They then emailed me back and said yes you will be refunded the whole amount of 112.48 back and it should appear on your next billing statement. On 02/15/2018 I still have not received a refund and I emailed back again to let them know I have not been refunded, and they said that they have issued a refund of 112.48 and it should refund to your account in 24 to 48 hours from then. On 02/16/2018 I currently have a refund for 56.24 which is exactly half the amount I was supposed to receive, I have emailed them back and I am currently waiting for a response. This issues is still unresolved. I still have all the emails from them as proof. I have been looking for places to leave a review on their site, Facebook, google, etc. and cannot find a place. I just want to share my experience with anyone who is thinking of ordering from them to let them know the problems I have had before they order.