cash m.

I put some money into groupon many years ago and have asked several times if I could have my money back. They just say no and state "it's our policy" and don't even care to ask why... Three times groupon has taken my groupon bucks (my money) due to lack of account use. That is stealing! After hours of emails they do put my money back into my account as groupon bucks. Customer service (only by live chat or email) is horrible and I am being kind. For the last 5 years of many experiences I have not once received good service. In an attempt to use up my remaining bucks I purchased Sams Club Membership but it would not go through pointing to my account billing and to change my card---I am paying with my bucks. Okay I get it they want a card as back up so I live chat which to get an answer back in a timely manner seems impossible for them. Bottom line, stay away if all possible unless they get a new CEO b/c it starts at the top.