Casey K.

I am incredibly angry and disappointed in Birchbox. The products are great, and the concept is great. I committed to a 6 month subscription. At month 7, I asked to cancel my subscription and you CAN NOT DO IT ONLINE. I FINALLY got ahold of a customer representative, and she PROMISED that all future payments and subscriptions were canceled. One month later, I am billed AGAIN. Again, I am unable to reach ANYONE via customer service. Horrible service, and they keep taking my money. Also, when you submit your credit/debit card in their system, it will NOT let you remove it; even after your committed subscriptions, so I am stuck paying for this subscription and can't take my payment method off file. NOT HAPPY. Still waiting for customer service to respond.