Carressa O.

I thought I was going to love iherb. I placed my order and literally 2 hours later it said it shipped. Ontrac was even updated to saying they received the package with my estimated delivery date. Awesome right? Today I was supposed to receive my order and noticed the package said I refused delivery. I finally found out the reason it was a mistake on my end. I reached out to ontrac and they tried to fix it on their end but I tried to contact iherb just in case. 1st there are no phone numbers. The lady on the chat sucked. I was literally chatting with what seemed like a bot for over 20 minutes only to receive a canned response. I don't think I'll be shopping with iherb again. Their customer service sucks.