Carolyn R.

Lyft drivers never have this problem because their job requires them to actually do their job. With DoorDash, I don't know if it's stupidity, laziness, or malicious intent, but 50% of the time the drivers are lost, and I think some of them are genuinely pretending. I live in a small, gated community, so 1), there's a huge sign in the front and the address I give leads directly to the building, which is why no lyft driver has ever had a problem finding it. However, some of these DoorDash drivers take it upon themselves to be as frustrating as possible, driving halfway into the small community and refusing to go further, claiming they are lost though there's a road still in front of them that would lead them to the building then begging me to come outside to get the delivery, blatantly ignoring my phone instructions to just go a certain direction, towards a certain street. This specific scenario has happened several times. Today I ordered breakfast from about 7:30 am and the estimated time was 21 min yet I didn't get the food until 9 am. She circled around the outside of community several times and after I clarified where the building was, I saw that she was there and she refused to go any further until I told her I would not come to pick it up. And on top of that, I was in contact with customer service, and then I called the dasher and it wasn't even a whole two minutes since the last time I had replied to the agent and she closed the chat. What the actual hell? I am never usually this upset over DoorDash, I usually brush it off but this is a pattern and it honestly HAS to be done on purpose. Some may use language barrier as an excuse, but most lift drivers in my area seem to be Hispanic or Haitian immigrants and they've NEVER had an issue finding wherever I was. I'm black and an immigrant myself so it's not racism. DoorDash drivers are blatantly lazy and malicious and they shouldn't make us tip BEFORE service just to constantly have this kind of behavior from the dashers. However I'll give it 2 stars instead of one for the 50% of drivers that actually do their job.