Carolyn M.

5/7/23 - 7:42, Sp Mills Baskins Robbins. Arrived at 7:43, drive thru, had to yell if anyone was available. Finally, as I'm trying to place my order, I could hear girls screaming in the background and could barely hear lady taking my order. I asked for a lg frozen chocolate drink with caramel swirl; she tried to sell me a coffee. So I asked for a lg milkshake, she said ok, but no caramel swirl available. Placed additional order. Arrive to window, there was no one available to take my $$ for like 5 minutes. I almost drove away to go to DQ! I voiced my dissatisfaction about poor service. Young lady did apologize. When I inquired about chocolate drink with caramel swirl, she said, "we can do that!" So, she had to remake it, another 5 min. Wait. Finally, I pay for my order for $30 experiencing total aggravation. It was after 8:00 when I left the drive thru. There were 3 cars behind me! Additionally, This was my second visit requesting a banana split, (over an 2 wk period) and both times they had no bananas! I know there's not a shortage of bananas!