Carolyn C.

This is about Hotel-Rates.com. My husband booked a room through this service thinking he was booking through the motel directly. When we got to the motel we found out that we were charged $58 for the service. I called this service and asked if they made people aware that they would be charging this money and the person I spoke to said they tell people that they will be charge taxes and fees. All motels charge taxes and fees. How would a person not know that they were talking to the motel directly. My husband made a mistake and it cost $58. I told the gentleman that I spoke to at this service that they need to make people aware of this cost and he hung up on me. This service does not save you money.