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Carolyn C.

Philadelphia, United States

Contributor Level

Total Points
83

1 Review by Carolyn

  • Mackenzie-Childs

3/22/21

The glass table top was backordered so I tried to find another vendor which was able to supply me with a tabletop within a week. I ordered at around 3pm on March 22 and cancelled the order around 3.20 pm on March 22 the same day since I was able to get it from another supplier. I got a response from Mackenzie Childs that it was processed and I had to wait for the glass table top and return it. I read their return policy and I would have to return it at my own expense. I explained that I did not want them to process a BACKORDERED item so it could not possibly be an order that was on its way to me or even processed.
So far no response.
Very disappointed in a company that I had admired from a distance for many years. But I just read all the reviews and I would say buyer beware.

Tip for consumers:
Call ahead before ordering. You will be on hold for a very long time. But it's best to call ahead.

Products used:
Glass top for table

Service
Value
Shipping
Returns

Carolyn Has Earned 3 Votes

Carolyn C.'s review of Mackenzie-Childs earned 3 Very Helpful votes

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