Carolyn B.’s Reviews of Beyond The Rack & more

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“I recently purchased several items from BTR and have...”

6/4/14

I recently purchased several items from BTR and have spent several phone calls and too much time trying to straighten out discrepancies. There were two orders already shipped,,, one to the wrong address and the other, a pair of shoes in a bag with one size but the shoes the wrong size. I am currently not impressed with their customer service or the quality of the merchandise. I'm patiently waiting to receive a few other items, one of which I was told last week was there at their distribution center and would be shipped right away but today told that they were not there yet. Hopefully I will get satisfaction with the forth coming orders but until then I am joining the ranks of the naysayers for BTR. Also customer service... Try being more courteous to your customers... It's a big turn off. You have your money for all of my orders sooo please send "all" of my merchandise.

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BeyondtheRack B. – Beyond The Rack Rep Over a year old

Hi Carolyn, Thank you for taking the time to review BTR on Sitejabber. We sincerely apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service.

We’re very sorry if the quality of the merchandise you did receive was less than expected and if we recently shipped you the wrong size shoes. We’re also so sorry to hear that an order was shipped to the incorrect address and would like to take a further look into this for you. If you can kindly provide us with your order #’s, we will do our best to resolve these issues for you.

We have looked into your account, and all pending orders have been shipped out to you. We do hope you're very happy with the orders that are coming your way. If there are any issues with your orders once you do receive them, please do not hesitate to contact us. We have sent an email to the email address that we have on file, please be sure to keep an eye out for it. Thank you for being a valued member of BTR!