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Shipping is really high and standard shipping 15-20 days is too long. Probably would not order from you again.
We recently moved and I changed my address in their system; however when I placed the order it went to the old house. There was no way for UPS help get it the couple of blocks it needed to go. When I found out I was not going to get it, I tried to order another set, but they were out of stock. Pottery Barn would not shipped what was return and told me that "I was out of luck!" I have a very disappointed Granddaughter and will likely never shop there again. Big disappointment.
Tip for consumers:
That even if the system shows your current address, it can still ship to an old address and you will be out of luck.
Products used:
Backpack and lunch box
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Empty.
Price quoted $26.16 Au was half that finally charged $50.78Au NOT HAPPY Wont be shopping here again
Dear customer
We apologize for any inconvenience caused by the shipping cost and estimated delivery time.
Our shipping charges are determined automatically by our system based on factors such as the distance and weight of the parcel. We understand that shipping costs can sometimes be higher than expected, and we apologize for any frustration this may have caused.
To help offset the shipping cost, we offer free Standard shipment for orders with a total amount, after discounts, of over $79 USD (excluding final sale items). This can provide you with an opportunity to enjoy free shipping on your future orders.
Regarding the estimated delivery time, we would like to clarify that it is based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. Our estimated delivery time for standard shipping is 12-15 business days from the date of dispatch, and with an additional processing time of 3-5 business days, you can expect to receive your order within 15-20 business days. However, please note that these are only estimates, and actual delivery times may vary depending on customs clearance or unforeseen circumstances.
We appreciate your feedback and would like to thank you for choosing our company. Your satisfaction is important to us, and we will continue to work hard to provide you with a positive shopping experience.
If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM