Ordered bag in March, tracking info provided does not work. Business in China, no way to reach. Sent several emails, they finally offered 20% discount on a future order but no info on this order. More emails, they offered a 5% refund, demanded full refund. Placed a claim with Pay Pal and magically a bag arrived 4 days later in the middle of June. Not the bag I ordered, very inferior materal and construction. No paperwork or return info. Sent another email for info, doubt I will ever hear.