Carol R.

I've used HomeAway four times over the past six years and have been very satisfied. But this week, I've experienced nothing but frustration. The first home I tried to book showed my dates were available, but the next day I received an email telling me that my reservation was not confirmed. By the time I called HomeAway later in the day, the owner had pulled the listing from the website. Huh? I tried again with another property showing my dates were available, but first emailed the owner to find out if this was accurate. I received his reply telling me that my dates are available, but that he doesn't take reservations for high season in Florida this far in advance (8 months). Huh? I replied back, offering to adjust my dates and book for 2 calendar months. Haven't heard back from him. Don't really want to work with unreliable owners or websites like HomeAway/VRBO/VacationRentals, but what's the alternative for finding good rentals?