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I purchased two ceiling lights on the site, because they showed as in stock, and we needed them quickly.
After placing the order, the message read "you will be notified within 24 hours of shipping" or something to that effect. So I assumed all was well.
A few days later, I realized I had never gotten a shipping confirmation, so I logged in to check tracking, and discovered it now read "will ship in approximately 72 days".
I had never gotten any email notification that the item was not in stock / on backorder.
That put our project behind schedule, because we had to order the fixtures from another site that is more reliable.
Very disappointing, and I would not order from 1StopLighting again based on this experience.
And yes, I did check my spam folder, and there were no notifications there, either.
They had a very good discount for first-time customers though, had I actually received the lights from them. That's why I gave two stars instead of one. I guess it was too good to be true.
Our lighting consultant chose it.
Tip for consumers:
They apparently do not know if their lights are really in stock or not, and you are not prevented from ordering out of stock lights.
Products used:
None, they were backordered too long.
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Your website is glitchy. It kept asking me to review my contact information rather than placing...
We apologize for the inconvenience you experienced with your recent order. Your frustration is completely understandable, and we appreciate you taking the time to provide us with this feedback.
We understand how important it is to have accurate and timely information regarding the availability of our products. It's clear that we fell short in communicating the stock status of the items you ordered, and for that, we're truly sorry. Your experience doesn't align with the level of service we aim to provide, and we want to make things right. We're actively working on improving our notifications and communication processes to ensure situations like these are avoided in the future.
We also appreciate your positive note about the initial discount for first-time customers. While we recognize that this doesn't mitigate the inconvenience you faced, we're grateful for your understanding.
If there's anything we can do to regain your trust or assist you in any way, please don't hesitate to reach out to our customer service team. We genuinely value your feedback and are committed to learning from this experience to enhance our services moving forward.