Carol M.

This company does not stand by their products. I ordered a red ceramic sink in early Feb. 2024. It arrived in April 3 totally shattered. I sent pictures of the damage to the shipping box and the sink with a request for a refund. They did not comply and promised a replacement. I responded that I did not want a replacement just a refund. Another sink showed up on April 13- also broken. Sent the requested pictures. There is no way to talk to a human; all communication is done via email.
They offered a reimbursement of 50% of the $500+cost. I declined. I have filed a claim with PayPal, and a report to AARP fraud division, BBB, the FBI and the Texas Attorney general. None were very encouraging about getting any satisfaction since the company is housed in China. First time I have been scammed. I'm surprised that the US has so little control over damages caused by foreign companies.