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I have purchased from filterbuy 2 times. My first purchase was great. Exactly what I ordered and at a great price. My second purchase not so great. The site was more difficult to navigate. I ended up with the wrong filters which I hated but kept. Today much to my surprise I received another shipment of the wrong filters. They maintained that I had signed up for auto ship. I had not. There must have been a box you had to uncheck. Anyway I have run into the auto ship scam before. I do not intend to buy anything else from this company because of this scam. Buyer beware
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Hi Carol, I would love to assist you with your experience. I am happy to hear your first experience was a great one! As for the second purchase, any particular reason why you kept filters you "hate"? We offer free exchanges if there is damage or a sizing error. Did you call in and speak with someone? As for the auto shipment- it is impossible for us to automatically sign clients up actually that would be unethical! In order to take part in the auto delivery a client must click on auto subscribe and select their own frequency of delivery. Many clients do this to take part in the 5% discount offered and then forget they signed up. Perhaps this was the case? Also, we send several notifications prior to delivery. I am able to look those up and make sure they were sent to you, and we can also see in the system if they were open and read by the client. Feel free to reach me at Jena@filterbuy.com and I will be happy to do that for you!