Carol K.

I booked a cottage for the Christmas holiday through HomeAway. Even though the dates said it was available, I got a response back from the owner that it was already booked. I had given my credit card info to HomeAway so I calledl them right away to let them know I wasn't able to rent and not to charge my card. They assured me it would be fine. As it turns out I didn't get charged for the rental but I was charged a service fee of $90 Canadian. I called to make sure I would be refunded and was told that in up to 14 days I would be automatically refunded. That was 6 weeks ago and no refund. I tried to call their *******145 today and it is out of service. I have given up on this but be warned not to deal with this company. By the looks of the other reviews, this is a common occurrence with this company.