Carol K.

I have been going back and forth with the "human" texting people from Cruisedirect.com They have fed me different stories and a basket of inaccuracies for 2 months now.
I fully blame myself since I have used them on the past 4 times and had to hunt them out for help twice and one time when we did not get what was promised I was told "we will make it up next time you book".
This time we paid it full in July, then when cruises took a dive in October, we moved from an Oceanview to a Balcony and still had $$$$ left to our benefit. I was told that we would have it as a credit. Now we are told to pay more $$$$ and that the Cruise line... not named since this is Not THEIR Issue... had refunded us money twice and now we had to pay Cruise direct more. Well, we never got a refund and when contacted the cruise line said they don't deal with refunds from third parties, the third party (Cruisedecay.com) must deal with it. They also agreed that they did not send a refund since they don't do that for 3rd parties, others, bookings.
So Cruisedirect now wants more $$$$$ as well as has the overpayment for our cruise... I wanted to just go and stay on the ship and relax... now I just am so pent up I don't even want to go.
This company has put such distatse to the idea of a cruise that I will NEVER use them again.