Carol J.

My paperwork was approved very quickly and my landlord took it no problem. Very happy having my dog with me to reduce my anxiety. If there needs to be changes to your paperwork though it takes a long time and it's difficult figuring out where the changes need to be sent. It took almost ten days to get changes made though they were done and there was no charge for it. But…, when you have anxiety the wait to make the changes can be very stressful. And the only communication from their end is the automated reply that you get when you request the change. I know that it sounds like I'm being picky but when you are the one waiting to get the changes it can be super stressful. Maybe if they had a specific team working on those changes the communication could have been better.

Our concert was canceled in 2020 we all know why…. But we were given a credit and when I couldn't get the code to work to buy new tickets. I had to call and be assisted by a customer service rep who was very helpful and made the buying experience easy and quick which I really appreciate! Would highly recommend!