So I didn't get the chance to go to my eye doctor for my check up and prescription because my state was shut down for COVID-19. I bought a pair of glasses but used my old prescription and didn't have what I needed. A mistake on my part. I emailed them and they were very quick to respond. They held my order for me for months until my doctor opened again and I was even able to measure my peripheral distance online since I didn't have it. It was really easy. I also just got my glasses and they are great quality. I feel like they have a very unique choice of glasses and they're more trendy than when you'd buy them at the eye doctor. I didn't even try them on before I bought them!