Caroline M.

We booked a family vacation in a unit that cost $492 per night. For this, we had no hot water, no blankets, bugs (one even traveled back in our luggage!), no wifi... the list goes on. When I filed a complaint, the company escalated it to the property owner, but Homeaway.com team told me there was nothing they could do on their end because it was an issue between the property owner and me, even though we booked it through homeaway.com -- essentially relinquishing all responsibility for their company and not creating any motivation for the property owner to make things right with us.

I will never use this site again to book travel -- it's back to hotels or Airbnb for us.