Carol F.

I did not like to have to wait for the shipping price until I gave all my information at checkout

I recently found out that a bracelet I bought from therealreal was not gold but stainless steel. It does not take a rocket scientist to determine gold from steel. Gold is not like designer wear. I had the bracelet over a year and was informed by a local pawn shop jeweler that it was not gold. He did not even get closer than 5 feet when he saw it. I found another one at TRR with same retail priceand same brand but 18k like mine was supposed to be. Therealreal(TRR) is refusing to exchange it by buying that bracele for me. They are telling me either they send it back to me and I eat it or I have to accept what I paid for it. I paid a 40% discount for their inability to sell it and with earned credits and spent a lot of time looking for a good deal. I lose all that. How much confidence can you have that something is real when they can't tell steel from gold? Oh and when you sell anything under a price of 100 dollars you only get 30%. But you are told that you saved so many liters of water for keeping designer stuff and 14k plus gold jewelry from the dumps. Who throws that stuff out anyway? Where do they think the water goes, out in space? Did they not violate a contract with me by selling fraudulent merchandise in a bait and switch? I mean they are called the realreal!