I have tried for two days to contact Customer Service. I have received no response from anyone and it has been 24 hours since I was told I would hear from someone in 20 minutes. America would be great again if we could actually talk to one another! This is my first encounter with Shutterfly but I went with this company on the advice of a friend who has had excellent service for many years. Why would I come back or recommend this company to anyone when the service is so poor?