Carol E.

As with most of the other reviewers, I thought I was booking through the hotel directly. I spoke to someone from India and we couldn't understand each other. It took 1-1/2 hours to make the reservation. He told me there was a $100.00 refundable deposit which I thought was strange. And that I could cancel free of charge. And, like others, I didn't get a confirmation e-mail as promised. I wanted out at this point, so after another hour and getting transferred to a supervisor, I got the cancellation. Nobody told me there was a $14.99 booking fee! I found that when I checked my credit card. They did cancel the reservation finally, but I'm stuck for a $14.99 fee for a reservation I had less than an hour (and tried to cancel sooner, but kept getting hung up on). I guess the $14.99 was what is cost me to BE MORE CAREFUL in the future and NEVER to use this company or any like them ever. I will only go through the hotel themselves in the future. The prices are almost the same, sometimes cheaper with an AAA or AARP discount. I am pissed!