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Carol D.

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Experience: Clothing & Fashion

Member since May 2020

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1 Review by Carol

5/26/20
Everyone is bashing the wait times for these masks, which is terrible, much longer than what they advertise. (Ordered one filtered mask over a month ago)
According to them my mask has been delivered, but I haven't seen it yet. You also can't file for a missing product until 5 days after the "delivery date."
My biggest problem with them is that I believe they are misrepresenting or out and out lying about where their products are manufactured. I have now asked about this 4 times via their email support team as well as through Facebook messenger. They say that their filtered masks use materials from China, but are made in the US. They say that all materials are inspected and vetted, but won't say what that process looks like. They'll readily tell you that their non filtered masks are made in California, but when asked about the filtered ones they only say "Put together in the US."
Furthermore, my mask was shipped by DHL, an international courier, and supposedly originated in Orlando, FL; one of the biggest portals for international shipping to the US.
This, mixed with the wait time that I typically only see for my international orders, is very suspicious.
I don't trust this company one bit, buyer beware.

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