Richard K.

I've always believed in giving every business a fair chance, even when I encounter some negative reviews, I often attribute them to minor instances of customer dissatisfaction or discrepancies. I recently chose to give iEDM a try, in search of trendy and unique clothing pieces. However, it's safe to say that my first experience was anything but satisfying.

After scouring their wide selection and settling on some items that piqued my interest, I promptly placed an order, eager to receive the clothes I had handpicked. I was hopeful about my choices and was looking forward to incorporating them into my wardrobe. However, as the days rolled by, the initially palpable excitement gradually turned into disheartening disappointment.

Two weeks post my purchase, I found myself without any delivered items, despite being promptly charged upon order placement. Even in the age of logistic challenges, a two-week delay with no prior communication is unacceptable. My attempts at reaching out to their support were initially met with apathy, bordering on negligence.

Once I decided to cut my losses and ask for a refund, I was appalled to find out that they were charging me a 15% restocking fee for a mishap clearly at their end. This felt nothing short of a slap in the face. To add insult to injury, they offered a paltry $20 credit as an alternative to the refund, a woefully inadequate compensation for my time, patience, and the inconveniences suffered.

The entire ordeal has been a frustrating lesson in online shopping, particularly with iEDM. Their customer service and fulfillment process leaves a lot to be desired and certainly does not live up to the promises they make on their website. The process was characterized by an egregious lack of communication and a clearly deficient refund policy.

As a first-time customer, I feel neglected and taken advantage of. This experience has certainly discouraged me from using their service again. For any potential buyers considering iEDM, I would advise caution, so you don't find yourself in the same predicament I did. At the very least, you deserve a shopping experience marked by respect, prompt communication, and a fair refund policy when things go awry - sadly, my experience with iEDM fell significantly short on all these counts.