Carol C.

Purchased a wardrobe on Oakworld in October 2021. Delivery issues, faulty products, awful customer service, refusal for refund.

Firstly, the product (a completely flat packed wardrobe) was delivered without any notification on a completely random day when no one was in.

During the initial assembly of the product, it was found one part was cracked as they have used extremely poor quality materials. I was offered a partial refund or replacement of the part, which I accepted at the time.

After further assembly of the product, further design issues and broken parts were found. Some screw holes were in the wrong position, so parts were slanted when assembled. Nails joining the legs and door of the wardrobe to the body won't stay in structurally.

I requested a full refund and collection of the item, due to poor design and poor quality materials. Photo evidence of the design issues and material faults were sent to customer service.

Customer service stated that as I had previously accepted a partial refund (£50 in comparison to the full product price of £349) they couldn't do anything and refused to refund me.

After a LOT of arguing with them to explain these were issues with the materials and design which didn't show up until further assembly of the product, they finally agreed to refund me after collection of the item.

After disassembling the entire faulty product (causing damage to my property), collection was arranged. On collection day, I had rearranged work to accommodate this due to how much stress this order has already caused for months. However, on the day, 20 minutes before scheduled collection, this was cancelled out of nowhere. After more arguing, finally, after FIVE months, this faulty product has been collected and taken away after taking up so much space in my home for so long.

I cannot explain to you how many hours and days of my life I have wasted on this order. Scratched walls and floor boards and minor injuries due to the faulty products. Distress and a lot of disruption for five months… Please please reconsider before ordering from here!