Bought two pairs of Uggs - one was a christmas present and one was a treat for me! Despite stating it was free delivery they deducted delivery charges from my credit card. After wearing mine once, I was dismayed to find my feet were stained black (mine were Sunburst Chestnut i. E. brown with cream lining). My friend didn't even get the opportunity to wear hers as the quality was dreadful i. E. stitching coming apart at the seams (mine must be a better copy than hers). This company's response to my complaint was they didn't accept worn or dirty boots for refund. They even suggested the unworn boots be taken to a cobblers! STAY AWAY FROM THIS SITE - they sell fake UGGS and will not respond appropriately to complaints.