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Experience: Computers & Technology, Business

Member since January 2020

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1 Review by CARMELA

I would like to share with others a very negative experience with Hello Tech. When I first enrolled in their program the support was fine and efficient. My last few interactions with Tech Support have been unsatisfactory and unprofessionally handled. The initial wait time is always too long, over 20 minutes. Then there is a wait time while answer point contacts tech support (probably another country). Once the chat with Tech Support connects it takes longer than it should because there are long periods without communication which lack explanation. I suspect they are working multiple customers simultaneously. Lots of background noise. Kids crying, people talking. Probably working from home.
On the eve of Jan 16 I needed support because my scanner was not working. Started with one tech, but midway I was informed my fix was taking longer than usual and the tech's shift was ending. I had to wait for the replacement to arrive. Another wait! The replacement was Rufel who blamed my internet for the problem. He was wrong, my internet was fine. He was the problem. I became very frustrated working with him. He didn't like that I did not trust his diagnosis and raised his voice at me. I told him NOT TO RAISE HIS VOICE AT ME. Along the way he kept pushing the idea of a tech visit. This issue did not require a tech visit. After reading review of tech visits gone bad they are the last people I would let in my home. Rufel continued working on my problem while maintaining an arrogant attitude. When our call was over Rufel was not even smart enough to hang up his phone before he uttered "f___k you." Get this, I paid for a contract only to be sworn at. I had to call Hello Tech twice before speaking with a manager. Next day I spoke with Tommy Callahan who said he was a manager. I received an apology that was anything but genuine. Every time I speak with someone there they sound like they are reading a script. I would not recommend this company to an enemy. Rufel will probably adopt another "fake name" and rudely carry on with the next customer that he speaks with.

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