Carly B.

I wrote to Groupon because I am deeply disappointed in their customer service department and would like a refund. I am a long-standing customer (5+ years) and have bought many Groupons (28+) personally and recommend your site to many family and friends.

On June 16,2017, I purchased two tickets to the Dinner Detective (https://www.groupon.com/deals/gl-the-dinner-detective-cincinnati-3) for $80.00. I went to their site right away and saw there were no dates that would work for our trip to Cincinnati, OH. I immediately went back to Groupon and requested two refunds well within my refund time. Both pages said they would send my request to Groupon.

I checked my email and never received a confirmation email from Groupon. I did not think anything of it since many times it takes a few days for request to go through, especially since I paid through a third party, Paypal. I never received an email, so I figured it must have been deleted or went to spam so I checked my Paypal account today, June 20 2017. Paypal showed that my $80.00 was never refunded.

I called Groupon right away to seek help with the refund since the website never sent the request through. I spoke with two separate customer service representatives and then a supervisor. None were able to help me. They all said I missed the refund time and they could not do anything. The supervisor and one customer service agent told me I should have checked my email immediately to tell them I didnt receive my refund right away. Unfortunately, I had too much faith in Groupons website and failed to see something went wrong in under 12 hours.

Therefore, I am writing to Groupon Headquarters to now seek help. I am extremely disappointed that a company would treat a long standing, faithful customer this poorly due to their website malfunctioning. I am not surprised though after doing research in contacting Groupon that I saw how poorly Groupon is rated on various sites (2 stars was the average I saw). Many people have the same complaint I do and it does not appear the company is doing anything to help keep costumers.

Groupon has lost yet another respectable customer and I will never recommend the website to anyone.