- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
It's been 10 years since I use the services of Bravofly without ever having any problem.
I wanted to buy airline tickets for our family for a trip to Belgium (5 tickets at a total price of 4500 CAD for the month of July).
But the transaction could not be completed without further explanation.
I called Bravofly to ask them why, they told me that the price of plane tickets had changed and so the transaction could not proceed.
Several days later, while I still see the same prices, I try again, but it still does not completes succesfully.
I call back Bravofly and they tell me to try another payment method. So I try with my Paypal account.
The transaction is completed, but I realize that in the rush to do the test I did not choose the right plane tickets, since the statement is now 6000 CAD instead of the 4500 $ CAD that I wanted to reserve.
I call Bravofly again and they mention me that I do not have a cancellation insurance, but they will still see with the airline for the possibilities of cancelation and related costs.
Just 5 minutes later, I receive an email telling me that it is 412 Euros in cash, or 442 Euros in voucher. So I choose the Voucher solution and take a ticket for the month of April for Belgium.
Two weeks later, still no refund from Bravofly.
I call again their number (For information, I am in Canada, but I have to call their unique number which is in London!) and I am explained that the amount indicated in the e-mail of 412 Euros or 442 Euros voucher are the only amounts that I can get reimbursed...
But as I already confirmed, there is more way to go back...
In other words, I get stolen from the modest sum of 3200 Euros, or 5000 $ CAD or 4000 $ USD via BravoFly and LastMinute.
I have called Air France today and they have confirmed me that they have not retained any money, so it is all on Bravofly!
No call back, no possibility to find a suitable solution, this is really poor service for a so called travel agency...
Don't loose your time!
Carl hasn’t received any votes.
Carl hasn’t received any thanks yous.
Carl doesn’t have any fans yet.
Carl isn’t following anybody yet.
Empty.
This is the worst place to buy anything from. I paid $375 to get a credit of $934 and never got...
Dear Carl V.,
Thank you for providing us with your valuable feedback and I am sorry you have had cause to complain regarding your booking with us.
With reference to your request, I would like to confirm you that once you accepted the refund quote, our agency did go ahead with the cancellation to the airline.
Therefore the itinerary, as well as the tickets, have been cancelled.
Although I appreciate your frustration, I would like to clarify the fact, that once customers ask to receive a cancellation quote, we always provide them with the refundable amount - this is thought to be as much clear as possible.
In this specific email you received, it is stated precisely:
"Regarding your cancellation request, we have checked which of the following services are reimbursable:
- via original payment method and the currency used at the time of booking.
- with a voucher. Valid for use within 12 months on our websites.
Please select one of the following a repayment option, within 72 hours of receipt of this email "
Given these circumstances, I cannot see any misleading information from us; this fact has been well explained to you also on another parallel French thread.
From our side, we correctly processed the refund to you on voucher since the 09/03/2018. The only option available today, in order to fly, is to rebook your flight.
Should need any further assistance, you know that our Customer Care is available for you 24/7.
Kind regards,
Bravofly