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Great customer service and knowledge of the products they are selling. Naturopathic doctor is on staff to help with any health issues and provides answers to complex medical questions. FREE blood work analysis when you have your lab work done through them. You won't be disappointed. Wellness testing is comprehensive and reasonable.
Since purchasing this POS system, we have made numerous attempts to utilize this system but the "chat" is fairly non-existent and customer service is limited by whatever script the person answering has in their possession. We were told this system would be successful in our retail/clinic setting, however, it has not lived up to the hype and promises made by its representatives. For simple processing of sales, it's fine but other than that, apps are required and even upon purchase, the apps don't work and are elementary at best. NOT the most sophisticated system out there.
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Hi Carl,
Thank you for taking the time to have posted your review, we're sorry to note the issues reported.
Our team take great pride in the intensive of the sales journey, being sure they take the time to fully understand your business needs so only the most appropriate Epos Now solution can be presented and all associated costs made clear. This ensures under normal circumstances that a customer is able to make a fully informed decision when it comes to purchasing our product. We're therefore disappointed to note the claims made and should this matter remain outstanding I invite you to contact us directly at customer.experience@eposnow.com where we would be pleased to discuss this with you in further detail.
In the meantime thanks once again for the share.
CX Team