Was a customer of WOW for many years, bought watches, cases, etc. Bought an expensive pair of sunglasses and received a pair of scratched and oily printed on the lenses pair. Sent pictures of everything, box, then bars, then of glasses and received email that they were going to review my case and if they decided would receive my product for a refund! What more proof did they needed? At the end I received my refund and they lost a great customer! PD I have pictures if needed.