Awful customer service. They did not send the courier to pick up the package I was sending back due to being a defective product. I emailed them, wrote on instagram and called but they still have not answered back. They stole my money and are still ignoring me. I do not recommend this app to noone, there are many better online 2nd hand shops that have good customer service, and they will not scam you like Wallapop does. Worst online buying experience I have ever had.