CARL M.

We purchased a LGG5 phone from Amazon in March 2017. The seller is gsmHERO.
The price was $650 cdn. Over the summer, the phone had issues sending/receiving text messages. After spending a few weeks phoning the cell phone provider - Virgin Mobile, LG Canada and LG US, LG US determined that the phone is not compatible with the Canadian market. It is a phone certified for use in Hong Kong. Due to the time taken to determine the cause of the problem, the phone is out of the refund period of 1 month. Amazon have washed their hands of all responsibility and will not provide refund. The seller has admitted that the phone is certified for Hong Kong. Our argument is, what is Amazon Canada doing advertising phones for sale in Canada that are not compatible for Canada? They have left us to deal with this with the seller. When you buy an item from a store, the store is responsible if the item is defective. DO NOT BUY PHONES FROM AMAZON. This dispute is now being followed up legally.

Tried several times with Amazon. They have appalling customer service. I would recommend to all not to buy such items from Amazon. Buy from a retailer directly as you will have more comeback if needed.